AI for hotels and travel companies
Mibyan helps hotels and tour operators write itineraries and quotations, prepare marketing content in Arabic and English, reply to guest reviews and analyse occupancy data. Replies to customer enquiries on WhatsApp are handled by Mibyan Omni.
What the work looks like day to day
Work at a hotel or a tour operator is seasonal and fast. Oman has two clear seasons: winter in Muscat, Ad Dakhiliyah and the desert, and the khareef in Dhofar in summer. Before each one the requests pile up: custom itineraries, group quotations, campaign content, and WhatsApp questions about prices and availability that never stop.
Guests write in Arabic or English, expect an answer within minutes and read reviews before they book. A small team cannot write, reply and analyse at once, so something always slips, and it is usually the analysis.
What Mibyan does for hotels and travel companies
Itineraries
A detailed day-by-day plan by length, budget and type of group, with approximate times and distances for you to check.
Marketing content
Room and package descriptions, seasonal campaign posts and website copy, in Arabic and English.
Review replies
A polite, specific reply to each review that acknowledges the point and says what you will do, without stock phrases.
Occupancy and revenue analysis
Occupancy and average room rate by month, room type and booking channel, from an Excel file.
WhatsApp replies
Mibyan Omni, a separate product, answers customers' repeated questions on WhatsApp and hands over to your team when a person is needed.
A page for the seasonal offer
A simple landing page for the package, built with Mibyan's website builder and published with a link.
Example: a package for the khareef season
A realistic workflow from start to finish. Human review is the last step.
01
Analyse last season
Upload the occupancy data and ask: which weeks filled up? Which room types stayed empty? Where did bookings come from?
02
Design the package
Ask for three family package ideas: the number of nights, what is included and a suggested daily plan.
03
Write the content
The package description, five posts and a message to past guests, in Arabic and English.
04
Publish the page and prepare the replies
Build and publish a page for the offer, and add the package's questions and answers to Mibyan Omni so it can answer them on WhatsApp.
05
Review before you announce
The manager checks prices, availability, cancellation terms and every fact about places and times before anything is published.
Your data and what to check yourself
Travel information changes: site opening hours, the state of mountain roads, prices and visa requirements. An itinerary written by Mibyan is a good draft, but check every time, distance and requirement against its current source before you send it to a guest. Mibyan does not make bookings and does not know your room availability.
Guest data such as names, passport numbers and phone numbers is not needed for occupancy analysis. Remove it from the file before uploading. And do not publish a review reply that reveals details of a guest's stay. Make sure the room and site descriptions in your campaign match what the guest will actually find.
Why Mibyan?
- Writes in Arabic and English
- Analyses occupancy data from Excel
- A page builder with publishing to a link
- Mibyan Omni for WhatsApp replies
Try one of these
Click any example to open it in Mibyan.
Frequently asked questions
Does it write in English for tourists?
Yes. It writes in Arabic and English, and you can ask for the text in both at once. Check place names and how they are spelled in English.
What is Mibyan Omni?
A separate Mibyan product at omni.mibyanai.com that replies to your customers on WhatsApp. It suits repeated questions about prices, times and location, and has its own subscription.
Is the itinerary information accurate?
It is a draft to build on. Distances, times and fees can change, so check them against current sources and your own knowledge of the place before sending.
Does it make bookings for guests?
No. Mibyan writes, analyses and replies. It does not make bookings and does not connect to a hotel management system.
Does it help with group and corporate quotations?
Yes. It writes a proposal for a tour group or a corporate event: the programme, what the package includes and the terms. You enter the prices and availability, and a responsible person reviews the proposal before it is sent.
Is my data safe?
Data is encrypted in transit and at rest, and it's never used to train AI models.