AI for logistics and shipping companies
Mibyan helps freight, warehousing and delivery companies analyse shipment and cost files, write quotations and replies to customers and suppliers in Arabic and English, and prepare monthly performance reports. A responsible person reviews prices and commitments before they are sent.
What the work looks like day to day
A day at a freight or delivery company is a chain of repeated questions: where is my shipment? What is the rate on this route? Why was the delivery late? Alongside them is steady desk work: quotations, correspondence with shipping lines, clearing agents and suppliers, claims, and a monthly report on on-time delivery.
In Oman and the Gulf, shipments move through seaports, land borders and airports, and correspondence switches between Arabic and English within the same day. The data usually sits in Excel files exported from the tracking system, but few people find the time to read it.
What Mibyan does for logistics teams
Shipment file analysis
On-time delivery rate, average delivery time, and delays by route, driver or customer.
Cost analysis
Cost per route, shipment or kilometre from your sheets, and where it runs above the average.
Quotations
A clear quotation for a freight, storage or distribution service: the scope, the rates you enter, the terms and the validity period.
Customer and supplier correspondence
Replies about delays and claims, and letters to shipping lines and clearing agents, in Arabic and English.
Performance reports
A monthly report for management or a key customer with figures and charts, and a short deck for the periodic meeting.
Warehouse procedures
Receiving, storage, stock count and dispatch steps documented as written procedures and checklists.
Example: the monthly delivery performance report
A realistic workflow from start to finish. Human review is the last step.
01
Export the shipment file
From the tracking system to Excel or CSV: shipment number, route, pickup date, agreed date and delivery date.
02
Ask for the indicators
On-time delivery rate, average delay in days, and the number of shipments on each route.
03
Look for the causes
Which routes, days or customers the delays cluster in, and whether they are tied to a stage such as clearance.
04
Write the report
One page for management with three indicators, two charts and two recommendations, plus a five-slide deck.
05
Review before sending
The operations manager matches the figures to the system and removes anything that does not concern the customer before sharing a copy outside.
Your data and what to check yourself
Shipment files are full of personal data: consignee names, phone numbers and addresses. The analysis does not need them, so remove those columns before uploading, and follow your company's policy and what you agreed with your customers.
Review anything that binds your company. A quotation and a reply to a compensation claim are commitments, so a responsible person reviews them before they go out. Mibyan does not track shipments live and cannot be certain of a specific customs tariff: customs rules and duties come from the official source or your clearing agent.
Why Mibyan?
- Analyses Excel and CSV files
- Correspondence in Arabic and English
- Quotations and reports exported to Word, PowerPoint and PDF
- Works on the web, desktop and iOS
Try one of these
Click any example to open it in Mibyan.
Frequently asked questions
Can Mibyan be connected to our systems?
Mibyan works directly on the files you export from your systems. Developers have an API documented at docs.mibyanai.com. For specific needs, contact the team.
Can it reply to our customers on WhatsApp?
Replying to customers on WhatsApp is what Mibyan Omni does. It is a separate product at omni.mibyanai.com and suits repeated questions such as rates, service areas and working hours.
Does it know customs rules?
It researches and cites its sources, but tariffs and requirements change and differ by commodity. Check the official customs source or your clearing agent before you commit to a customer.
How large a file can it analyse?
It handles typical monthly shipment files. If a file is very large, split it by month or branch and ask about each part.
Can it help train new staff?
It turns your written procedures into a simple guide, checklists and review questions, in Arabic and English. The content comes from your company's procedures, and the warehouse supervisor reviews it before it is handed out.
Is my data safe?
Data is encrypted in transit and at rest, and it's never used to train AI models.